CONDITIONS

A) Delivery Address

For now, the delivery address must be an address located in Canadian Territory.

Shipping of orders is ensured by Canada Post. You choose the address that suits you best: home, office, at friends. Once the order is shipped, you can follow it with Canada Post’s tracking system.

You should, however, take note that postal boxes are not acceptable for delivery.

B) Shipping Method and Fees

Take advantage of free delivery for a limited time on all orders of more than $300 before taxes.

All orders of less than $300 before taxes will be submitted to a fixed shipping fee. Orders will be shipped through Canada Post.

Standard Shipping

4 to 7 business days after the order.

Shipping confirmation and tracking number sent to your email.

Shipping fees: $14.

C) Delivery Date

When required, you will be submitted to the rules concerning the signature of an acknowledgment of receipt for the products. If you are absent from the place where you have asked the products to be delivered, it will be your responsibility to recuperate the products according to the delivery company’s rules, that is to say, Canada Post.

Delivery date is given only as an indicator and a delay does not constitute grounds for damages, refusal of merchandise or cancellation of the order. However, if the product has not been delivered within 30 days after the delivery date given in the order confirmation email, for any reason other than a “cas de force majeure”, the sale will be resolved once the product is returned to NOC. You will then be reimbursed the sum that will have been paid.

To return the product(s), you need to contact us at info@nocdesign.com. We will give you the information related to the reimbursement.

It is the only exception to the no reimbursement policy. Take note that delivery date is calculated in relation to the number of business days. This calculation excludes weekends and holidays. Also, during the end-of-year festivities, that is to say from November 15 to December 31, or for special events, delivery time can be longer. Delivery time can be up to 10 business days.

D) Exchange of Your Products

NOC designs and produces high quality creations. If the product you receive does not comply with the order because of an error or omission, or if you realize that your product has an apparent default, you have a 10-day delay from the date of receipt to return the product to us in its original state and in its packaging.

To return the product(s) to us, you need to contact us at info@nocdesign.com. We will give you the information concerning exchanging the product.

Shipping and handling fees are not refundable.

E) Returning Your Article

—Customized Product

Customized products cannot be reimbursed. If you are not totally satisfied with your product, we will modify it, as is reasonable, until you are satisfied, at no additional cost. To have your product modified, send us an email at info@nocdesign.com with the following information:

  • Your name
  • Invoice number
  • Detailed description of your experience with your product
  • Telephone number

A professional will contact you.

F) Price

NOC reserves the right to modify the prices of the products offered on the website at any time, without advance notice. All prices are in Canadian dollars. Once the transaction has been concluded on our website, the sale is final, without the possibility of being exchanged, except if the product does not comply because of an error or omission, or because it is defective (see the Exchange your product section above).

 

A) Safe Purchase

The protection of your information during your visit to nocdesign.com is very important for us. The safety and confidentiality of the information related to your credit card are protected by our partner: Internet Secure. When doing transactions on nocdesign.com, you will be transferred to the Internet Secure secure server where you will be invited to fill in a form to finish your transaction(s) with the information related to your credit card. This information is validated directly, in the most secure manner that exists on the market, thanks to the Secure Socket Layer (SSL) at 128-bit encryption technology. Only our partner’s secure server will access the information related to your credit card.

The on-line purchase ensures a higher level of safety and confidentiality than a purchase in a store, by telephone or through intermediaries that have access to your information.

B) Confidential Information

At NOC, we are devoted to offering you high quality products with an excellent service. In the view of achieving this end, we consider essential the confidentiality of the information you supply while you are on nocdesign.com. Access to the personal information is strictly reserved to the authorized personnel, for example: the invoicing agent or delivery agent.

If you have questions about the safety of our website, you can contact us at info@nocdesign.com.

C) Collection of Information

We obtain the information that is necessary to ship the merchandise. This includes your name, address, telephone number and electronic address. Also, we keep specific details about your purchases and your transactions with us. If you register on-line, it is optional to supply us with demographic information (such as your gender and your age) and your preferences for our products (such as your interests). However, we encourage you to do it in order to allow us to make you live a personalized experience on our site.

D) Use and Disclosure of Information

We use the collected information to deliver merchandise, to send you promotional material by mail or email and to help us improve our online transaction service as well as our customer service.

We hire other companies for some operations, including invoicing, delivery, data analysis and for credit card processing and payment. They have access to the necessary information in order to carry out their functions, but they cannot use this information for other uses.

E) Changes to this Policy

We can make changes to this Safety and Confidentiality Policy at any time. The modified policy is applicable from the moment it is made available on the nocdesign.com website.

G) Email

NOC can send promotional emails to users only if you ask us to receive them. Every time that you receive an email from us, you will have the opportunity of unsubscribing from our mailing list. You can do so by contacting us at info@nocdesign.com.

H) Cookies

The “cookie” is a very small text file that is included in your hard drive from some pages on the website. The cookies are harmless as they cannot extract information from your hard drive, over which you have full control. Nocdesign.com uses cookies in order to, in particular, establish traffic trends on the website, send information that will be useful to the marketing department and to personalize the future use that you will make of the website. This technology does not systematically make available to nocdesign.com your personal information. It is possible for you to stop the use of cookies at all times by changing your computer’s setup.